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Web-4M FAQ

How does Web-4M work?

The client-side software is a signed Java applet. When a user hits a Web-4M server webpage, this applet is automatically downloaded and run by your browser. It then connects back to the same Web-4M server for communication and collaboration with other users.

What platforms are supported for users?

Windows, Linux, Solaris, and Macintosh OS X are supported as Web-4M clients. Audio is supported on all platforms, allowing full-duplex phoning and audio conferencing among virtually everyone.

What web-browsers are supported?

Any Java compatible browser. On Windows this means IE, Netscape, and Mozilla. Netscape and Mozilla are supported on Linux and Solaris. On the Macintosh both IE and Netscape are supported.

What platforms are supported for servers?

The Web-4M server is 100% Java, and will run on almost anything which supports Java. We currently support Linux, Windows, and Solaris servers, and some of our customers are using Mac OS X as the server.

What is the difference between a “named user” system and a “concurrent user” system?

Web-4M is available with either “named user” or “concurrent user” licenses. A 100 named user license allows up to 100 named accounts to exist on the system, and any or all of these 100 users may be online and connected at any one time. In addition a named user system allows guest logins up to 20% of the license limit. In the case of the 100 named user up to 20 guests could be logged in, in addition to the 100 named users.

A 100 concurrent user license allows any number of accounts to be created. Up to 100 of those accounts may be online and connected at any one time. Any or all of the 100 connected users may be guest logins.

Which type of license is best for you?

If your collaborative application has the same people connected most of the time (from several different offices for example), then a named user account is usually most cost effective. If you need to have a lot of different people connecting on a frequent basis, then a concurrent user license is better.

Are educational discounts available?

They are. Contact us at JDH for details on our educational discounts.

Does Web-4M work behind firewalls?

It does, using our companion software product Access-4M. Access-4M allows clients to penetrate their firewalls, or your firewall, by routing communication via port 80 HTTP requests. Access-4M then routes these requests (and the responses) to and from the Web-4M server.

Can I record conferences?

Yes. A recorded conference will contain all of the slides, web pages, annotations (whiteboarding) and audio (including microphone passing) which occurred in the conference. Recorded conference can be edited, which allows for audio overdubbing, addition or deletion of slides and audio, re-recording of annotations, and more.

Can I customize Web-4M?

If there is a feature you absolutely must have, and Web-4M doesn’t have it, let us know and we will give you a quote. Our prices are reasonable, and we roll the new code right into Web-4M, so your enhancements are maintained as part of the system.

Can I integrate Web-4M into other web applications?

Web-4M’s server-side API simplifies integration with any portal architecture. This feature allows users who have been authenticated by another mechanism (LDAP etc.) to be automatically logged into Web-4M, and optionally sent directly into one of the multimedia rooms for a conference. The API also allows adding and deleting users, and creating and removing rooms.

How do I get additional information?

Please contact us. We love to talk about Web-4M! There are also a lot of resources on this web site, including whitepapers.

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